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Articles & Videos

Relevant information and timely insights are important to accelerated growth and success. Our latest content can help you get there.

July, 2020

How Coronavirus is Impacting Customer Service

It’s next to impossible to fathom how the Coronavirus pandemic has impacted your business’ interactions with customers. From changing call content and usage patterns to...
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July, 2020

Why The Location of Your Call Center Matters

Location, location, location. It’s the biggest buzz word in real estate, but it’s also crucial to the success of your business, no matter what industry...
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July, 2020

Five Requirements for a Bulletproof Backup Servicing Partner

Today’s Fintech businesses know all too well that their success hinges, in large part, on the quality and capabilities of their servicing partner. However, what...
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July, 2020

Six Requirements to Set the Stage for a Positive Securitization

First, why securitize? For marketplace lenders, securitization creates the opportunity to grow your business, make substantially more money, and become a formidable force in the...
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July, 2020

Eight Key Benefits of Personalization in Customer Service

No matter the size of your business, delivering a truly meaningful customer service experience is vital to your long-term success. And today, making it meaningful...
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July, 2020

Questions to Ask When Selecting a Call Center Partner

For many businesses, providing a superior level of service to customers requires additional time and resources that, frankly, they often don’t have. Still, if you...
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July, 2020

Understanding Generational Communication Differences

The generation a customer belongs to significantly impacts their decision-making processes and communication preferences. As customer service insiders, we know that customers do not hesitate...
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July, 2020

What to Look for in a Commercial Lease Servicing Vendor

As the corporate and commercial lending marketplace continues to heat up, lending institutions are embracing the fact that – amidst increasing demands for service, compliance...
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July, 2020

When To Outsource Loan Servicing

There are a number of factors that can help you determine when and if you should service your loan or lease portfolio in-house or outsource...
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