Jannet Zamora – Innovation Protocol

Jannet Zamora

VP, Operations

Jannet Zamora is the portrait of an intelligent, efficient leader with a talent for identifying the source of any problem and quickly turning challenges into opportunities. Over the course of her 20-year career, she has mastered the art of building high-performing call center teams that deliver best-in-class results.

Since joining the company in 2016, she has revolutionized the way we deliver a memorable customer experience by putting her knowledge to work on everything from optimizing call flow to implementing artificial intelligence to elevate performance and accelerate client growth.

Prior to Vervent, Ms/ Zamora led call center operations at Equity Key and was the Direct Sales Senior Manager at Great Call. She also spent more than 10 years in Customer Service Operations at HSBC, where she developed progressive call center processes that transform operations and yield top results.

She is a driving force in developing the San Diego-Tijuana business community and is sought after for her expertise in call center development. She attended San Diego State University.

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