We don’t just follow best practices for navigating highly regulated industries, we create them. There are significant challenges with complex, highly regulated service industries, so we work tirelessly to ensure that all staff, documentation and procedures meet the highest standards and audit requirements while effectively managing risk. Vervent compliance protocols include:

• Compliance training for all employees to promote understanding of our internal standards, procedures and requirements
• Due diligence and oversight of third-party relationships
• Monitoring and auditing of program effectiveness
• SSAE 18 Type II (“SOC I”) Compliance – zero discrepancy audit
• Data privacy and data security standards
• Meet all CFPB, TCPA, HIPPA, HITECH, EU, GDPR and FDCPA regulations

Technology is – and always will be – a cornerstone of our business. We constantly forge ahead with new, innovative ways to outperform and outpace the competition when it comes to helping you achieve the highest possible performance for your portfolio. Whether we are optimizing workflow management, increasing satisfaction or more effectively staffing your account, our commitment to technology ensures your customers will get the service and experience they deserve. Vervent’s wide range of secure, cloud-based solutions include:

• State-of-the-art communication platforms
• Artificial Intelligence that records, monitors and analyzes every single customer interaction
• Progressive omnichannel solutions engage customers via the technology they prefer
• PCI (Payment Card Industry) Data Security Standard 3.2 SAQ D compliance certification
• Platform agnostic service processing – your platform, your way
• Process automation that accelerates growth and operational efficiency
• Cloud-based, geo-redundant secure platforms keep your data safe