Articles & Videos

Relevant information and timely insights are important to accelerated growth and success. Our latest content can help you get there.

August, 2020

Wistia Video

Our comprehensive portfolio of solutions is designed to Accelerate your Business and maximize growth.
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July, 2020

How Coronavirus is Impacting Customer Service

It’s next to impossible to fathom how the Coronavirus pandemic has impacted your business’ interactions with customers. From changing call content and usage patterns to...
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July, 2020

Why The Location of Your Call Center Matters

Location, location, location. It’s the biggest buzz word in real estate, but it’s also crucial to the success of your business, no matter what industry...
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July, 2020

Five Requirements for a Bulletproof Backup Servicing Partner

Today’s Fintech businesses know all too well that their success hinges, in large part, on the quality and capabilities of their servicing partner. However, what...
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July, 2020

Six Requirements to Set the Stage for a Positive Securitization

First, why securitize? For marketplace lenders, securitization creates the opportunity to grow your business, make substantially more money, and become a formidable force in the...
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July, 2020

Eight Key Benefits of Personalization in Customer Service

No matter the size of your business, delivering a truly meaningful customer service experience is vital to your long-term success. And today, making it meaningful...
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July, 2020

Questions to Ask When Selecting a Call Center Partner

For many businesses, providing a superior level of service to customers requires additional time and resources that, frankly, they often don’t have. Still, if you...
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July, 2020

Understanding Generational Communication Differences

The generation a customer belongs to significantly impacts their decision-making processes and communication preferences. As customer service insiders, we know that customers do not hesitate...
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July, 2020

What to Look for in a Commercial Lease Servicing Vendor

As the corporate and commercial lending marketplace continues to heat up, lending institutions are embracing the fact that – amidst increasing demands for service, compliance...
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July, 2020

When To Outsource Loan Servicing

There are a number of factors that can help you determine when and if you should service your loan or lease portfolio in-house or outsource...
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June, 2020

Vervent Solutions

Our comprehensive portfolio of solutions is designed to Accelerate your Business and maximize growth.
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June, 2020

Vervent vs the Competition – A Head-to-Head Comparison

Compare Vervent’s service levels, contact attempts, up-time and more to the competitors to see why we’re the best in the business.
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June, 2020

The Value of Delivering Great Customer Service

7 out of 10 consumers say they’ve spend more money to do business with a company that delivers great service. Vervent combines omnichannel solutions, artificial...
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May, 2020

Elevate Your Customer Service with Artificial Intelligence

Discover 5 ways Vervent’s platform-wide Artificial Intelligence (AI) can improve your customer service and help you outperform the competition.
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October, 2019

How Can Artificial Intelligence Improve Customer Service?

Discover five ways Artificial Intelligence (AI) can help improve your customer service.
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October, 2019

The Benefits of Best-in-Class Loan Servicing

Driving results starts with communication, progressive technology and platform- wide Artificial Intelligence.
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October, 2019

Key Elements of Backup Servicing

Remember these six qualities to look for when choosing a backup servicer.
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October, 2019

Compliance Protocols to Help Protect Your Business

We don’t just follow best practices for navigating highly regulated industries. We create them.
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October, 2019

Accelerate Your Business with Vervent

Vervent sets the standard for outperformance in complex service industries. As stealth supporters of your success, we pair our expertise with your voice, your spirit...
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